| International Shipping |
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| Do you ship to my country? |
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Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. |
| What are my payment choices? |
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During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. |
| When will my order ship and what are my shipping charges? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. |
| What is the return policy? |
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All sales of Vittorio DM handbags are final. VittorioDM.com does not accept damage claims or exchanges for item(s) purchased at our Las Vegas locations. You may submit a contact form and your email will be forwarded to the appropriate person(s)\location.
INSPECT ALL ITEMS UPON RECEIPT
You must report any damage or quality problem within 48 hours of delivery. To file a claim the customer must retain all original packaging and leave labels in place. If damage is determined to be the fault of the shipping company or its agents the customer must file a claim directly with the shipping company. Vittorio DM will reject any damage claims caused during shipping or use. If shipping is not the cause of damage you may notify us of the problem and we may grant you authorization to return the item (7 Day Ground) for inspection. You must include a receipt for shipping charges. Returns must be postmarked no later than 2 business days of return authorization email. Once received we will inspect the item to determine the cause of damage and ship to the customer a replacement (consisting of the exact item# and color) and refund the shipping charge to your credit card. All returned item(s) must be new and unused. Only if the item is no longer available(excludes back orders) will the customer be issued a store credit. For any other issues contact us.
CLAIMS FOR ITEMS NOT RETURNED IN ORIGINAL PACKAGING AND/OR WITHOUT LABELS IN PLACE WILL BE REJECTED.
ALL RETURNED ITEM(S) ARE SUBJECT TO INSPECTION BEFORE CREDITS OR EXCHANGES ARE AUTHORIZED.
Revised 12/14/08 12:00 PM PST |
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