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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  All sales of Vittorio handbags are final.

Vittorio.com does not accept damage claims or exchanges for item(s) purchased at our Las Vegas locations. You may submit a contact form and your email will be forwarded to the appropriate person(s)\location.

INSPECT ALL ITEMS UPON RECEIPT

You must report any damage or quality problem within 48 hours of delivery. To file a claim the customer must retain all original packaging and leave labels in place. If damage is determined to be the fault of the shipping company or its agents the customer must file a claim directly with the shipping company. Vittorio will reject any damage claims caused during shipping or use. If shipping is not the cause of damage you may notify us of the problem and we may grant you authorization to return the item (7 Day Ground) for inspection. You must include a receipt for shipping charges. Returns must be postmarked no later than 2 business days of return authorization email. Once received we will inspect the item to determine the cause of damage and ship to the customer a replacement (consisting of the exact item# and color) and refund the shipping charge to your credit card. All returned item(s) must be new and unused. Only if the item is no longer available(excludes back orders) will the customer be issued a store credit. For any other issues contact us.

CLAIMS FOR ITEMS NOT RETURNED IN ORIGINAL PACKAGING AND/OR WITHOUT LABELS IN PLACE WILL BE REJECTED.

 ALL RETURNED ITEM(S) ARE SUBJECT TO INSPECTION BEFORE CREDITS OR EXCHANGES ARE AUTHORIZED.

Revised 12/14/08 12:00 PM PST
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.